1. Who you are contracting with
These terms and conditions govern the sale of goods on cartoonandcardoon.com ("the site"), operated by BCXDE LTD, a Private limited company registered in England and Wales under company number 16897014, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("we", "us"). You can reach us at contact@cartoonandcardoon.com or on +44 7488 863032.
These terms apply to consumers, that is to say individuals acting for purposes wholly or mainly outside their trade, business, craft or profession. By placing an order you confirm that you are at least 18 years old and legally able to enter into a contract.
2. Products
The essential characteristics of each item — composition, weight of fabric, cut, care — are set out on its product page. Product photographs are illustrative: colours may vary slightly depending on your screen. A minor variation of shade or of measurement does not make an item non-conforming.
All items are offered while stocks last. If an item becomes unavailable after your order has been placed, we will tell you and refund the amount paid for that item in full.
3. Prices
Prices are shown in pounds sterling (GBP) on each product page. The price payable is the one displayed at the moment you place your order. Delivery charges, where they apply, are shown separately before you confirm and are added to the total.
BCXDE LTD is not registered for UK VAT, so no VAT is charged and no VAT is included in the prices shown. The price you see is the price you pay; nothing further is added at checkout except the delivery charge, where one applies.
We may change our prices at any time, but a change never affects an order already placed.
For deliveries outside the United Kingdom, import duties, taxes and customs handling charges may be requested on arrival. They are payable by you, in addition to the amount paid on this site.
4. Placing an order
You place an order by selecting your items and size, adding them to the basket, and following the checkout steps. Before you confirm, you are shown a summary of your order and you can correct any input error by returning to the previous step.
Clicking the payment button places the order and obliges you to pay. The contract is formed when we send you an email confirming that your order has been accepted, and not before. We will send that confirmation on a durable medium, together with these terms.
We may refuse an order where the item is unavailable, where payment is refused, where an obvious pricing error has occurred, or where we reasonably suspect fraud.
5. Payment
Payment is due in full at the time of the order, by the means offered at checkout. Card details are collected and processed by our payment provider over an encrypted connection; we never hold your full card number.
6. Delivery
We deliver to the United Kingdom, the European Union, the United States, Canada and Australia. Orders are prepared within 1-2 business days and delivered within 3-5 business days after dispatch.
Unless a longer period has been agreed with you, we will deliver without undue delay and in any event no later than 30 days after the day the contract is formed, in accordance with section 28 of the Consumer Rights Act 2015. If we miss that deadline, and delivery within it was essential, or you told us before the contract was formed that delivery by a given date was essential, you may treat the contract as at an end and obtain a full refund.
Risk in the goods passes to you when they come into your physical possession, or into the possession of a person you have identified to take delivery.
Full details are set out in our shipping policy.
7. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order without giving any reason within 14 days of the day on which you, or a person you have identified, take physical possession of the goods. Where an order is delivered in several consignments, that period runs from the last item received.
To cancel, tell us of your decision in a clear statement — an email to contact@cartoonandcardoon.com is enough. You may use the model cancellation form below, but you do not have to.
You must send the goods back without undue delay and in any event within 14 days of telling us. The direct cost of returning the goods is yours. You are liable only for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning — in other words, you may try an item on as you would in a shop.
We will reimburse all payments received from you, including the standard delivery cost of the outward journey, within 14 days of the day we receive the goods back, or of the day you supply evidence of having sent them, whichever is earlier. We refund using the same means of payment you used, at no charge. Where you chose a more expensive delivery method than our cheapest standard option, we refund the cost of the standard option.
See our returns and refunds policy for the practical steps.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract.
To BCXDE LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, contact@cartoonandcardoon.com:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
8. Your statutory rights
Under the Consumer Rights Act 2015 the goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not:
- within 30 days of delivery you have the short-term right to reject them and obtain a full refund;
- after 30 days and within six months you may ask for a repair or a replacement; if that fails, you may keep the goods and ask for a price reduction, or reject them for a refund;
- within the first six months, goods that do not conform are presumed to have been faulty at delivery unless we show otherwise.
The cost of returning a faulty item is ours. These rights are in addition to, and separate from, the right to cancel described above, and nothing in these terms restricts them.
9. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or of our failure to use reasonable care and skill. We do not exclude or limit our liability in any way where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for any breach of your statutory rights as a consumer.
We are not liable for delay or failure caused by an event beyond our reasonable control, provided we tell you and take reasonable steps to limit its effect.
10. Complaints
Write to contact@cartoonandcardoon.com setting out your order number and what has gone wrong. We acknowledge complaints within two working days and answer within fourteen days. If you are not satisfied with our answer, you may seek free advice from Citizens Advice (citizensadvice.org.uk, consumer helpline 0808 223 1133), and you retain the right to bring court proceedings.
11. Intellectual property
The name CARTOON & CARDOON, the logotype, the product photographs, the product descriptions and the editorial texts on this website belong to BCXDE LTD. Buying a product gives you ownership of that product, not of anything published on this site. Reproducing, adapting or extracting that content, in whole or in part, without our prior written consent may infringe our rights under the Copyright, Designs and Patents Act 1988 and the Trade Marks Act 1994.
12. Cookies
Cookies that are not strictly necessary to the running of the store are placed only with your consent, which you can give or refuse from the banner shown on your first visit and change at any time. Refusing them costs you nothing: browsing, ordering and paying all work. The categories, their purpose and their lifetime are set out in our cookie policy.
13. Personal data
The personal data collected when you order is processed as described in our privacy policy.
14. Alternative dispute resolution
BCXDE LTD is not a member of an alternative dispute resolution scheme and is not required to use one. If we cannot settle a complaint between us, you remain free to seek free, independent advice from Citizens Advice and to bring proceedings before the courts. We will consider in good faith any ADR body you propose, but we are not obliged to accept it.
The European Online Dispute Resolution platform is not available for disputes with traders established in the United Kingdom and is therefore not mentioned as a route here.
15. General
We may transfer our rights and obligations under these terms to another organisation, and we will always tell you in writing if this happens; your rights under these terms are not affected. You may only transfer your rights or obligations with our written consent.
This contract is between you and us. No other person has any right to enforce any of its terms.
If a court finds any part of these terms unlawful, the remaining paragraphs stay in force. If we delay in enforcing a term, or do not enforce it at once, that is not a waiver: we may still enforce it later.
These terms, together with our shipping policy, our returns and refunds policy and our privacy policy, are the whole agreement between us for the sale of goods on this site. They are the version in force at the moment you place your order; we may change them for future orders, and the version published on this page applies from the date shown below.
16. Governing law and jurisdiction
These terms are governed by the law of England and Wales. If you live in Scotland or in Northern Ireland, you may bring proceedings in the courts of your own jurisdiction, and the mandatory consumer protection rules of the country in which you are habitually resident continue to apply to you.
Last updated: 7 September 2026.