Informativa sulle spedizioni

Where we deliver

CARTOON & CARDOON delivers to the United Kingdom, the European Union, the United States, Canada and Australia.

Preparation and delivery times

Preparation: 1-2 business days after your order is confirmed. Orders placed at a weekend or on a bank holiday are prepared on the next working day.
Delivery: 3-5 business days after dispatch.

These are estimates. Unless a longer period has been agreed with you, delivery takes place without undue delay and in any event no later than 30 days after the contract is formed, in accordance with section 28 of the Consumer Rights Act 2015. If we miss that deadline, and delivery within it was essential, or you told us before the contract was formed that delivery by a given date was essential, you may treat the contract as at an end and obtain a full refund.

Delivery charges

Standard delivery is currently free across every zone we serve. Where a charge applies, it is shown before you confirm your order and added to the total.

Tracking your parcel

As soon as your parcel leaves us we send you a dispatch email with a tracking number. You can follow it from our tracking page — the carrier is recognised automatically from the number.

A tracking number can take up to 24 hours to become active on the carrier's system.

Receiving your parcel

Risk in the goods passes to you when the parcel comes into your physical possession, or into the possession of a person you have identified to take delivery. Until then, a parcel lost or damaged in transit is our responsibility.

If the parcel arrives visibly damaged, note it with the carrier where you can, and write to us at contact@cartoonandcardoon.com within 48 hours with photographs of the package and of its contents. We will arrange a replacement or a refund.

Parcel not arrived

If tracking has not moved for seven working days, or if the delivery window has passed, write to contact@cartoonandcardoon.com with your order number. We open an enquiry with the carrier and keep you informed. A parcel that is confirmed lost is replaced or refunded in full, at your choice.

If we are late

Where delivery has not happened within the agreed period — or, failing agreement, within 30 days — you may specify a further reasonable period and, if we miss that too, treat the contract as at an end and obtain a full refund of everything paid, under sections 28 and 29 of the Consumer Rights Act 2015. Where delivery by a given date was essential and you told us so before the contract was formed, you may end the contract straight away. Nothing on this page restricts that right.

Wrong or incomplete address

The delivery address you enter is the one we use. If a parcel comes back to us because the address was incomplete or incorrect, we will contact you to arrange a second dispatch; the cost of that second dispatch is yours.

Customs and import charges

For deliveries outside the United Kingdom, import duties, taxes and customs handling charges may be requested on arrival by the destination country. They are payable by you, in addition to the amount paid on this site, and we have no way of estimating them in advance. A parcel refused at customs and returned to us is refunded less the outward and return carriage actually incurred.